Customer Service

WHERE ARE THE LOCATIONS OF YOUR SHOWROOMS?
Our showroom in the United States is located at: 339 W Manhattan Avenue Santa Fe, NM 87501.

Our showroom in Mexico is located at: Cuna de Allende 3 Interior 6, Centro, Zona Centro, 37700 San Miguel de Allende, Gto., Mexico.
HOW DO I CONTACT CUSTOMER SERVICE?
The happiness of our customers is extremely important to us. If you have any questions about your order, please reach out to the AIMEE LACALLE Customer Service Team at customerservice@aimeelacalle.com or call 1 (888) 844-9172.

DO YOU HAVE TRADE OFFERINGS?
We’re excited to collaborate with members of the trade, using designs, textiles, and objects to reimagine our world. Trade Partners receive a range of benefits. To apply to our Trade Partnership, visit aimeelacalle.com/trade.

Product Description and Care

 

WHERE ARE YOUR PRODUCTS MADE?
Our products are handcrafted at our workroom in Santa Fe, New Mexico.
WHAT IS THE FABRICATION OF YOUR TEXTILE PRODUCTS?
AIMEE LACALLE sewn products are 100% mediumweight organic cotton. Designed for longevity, this luxurious fabric will become increasingly softer with use. 

Fabric by the yard is produced on 100% heavyweight "hopsack" organic cotton with a basketweave texture.
DO CUSTOM PRINTED TEXTILES CONTAIN VARIATIONS?
Although digital textile printing provides more consistency than traditional textile production methods, and we do our very best to maintain color standards, there may be slight variations from one custom production run to the next.
HOW ACCURATE ARE THE FABRIC SWATCHES?
Due to variations in the custom printing process, colors may vary slightly between print lots. Although digital textile printing provides more consistency than traditional textile production methods, and we do our very best to maintain color standards, there may be slight variations in color from fabric swatches to product.
HOW DO I CARE FOR MY FABRIC?
Machine wash before use in cold water using clear mild liquid detergent and tumble dry on low. Remove promptly.

Do not use detergent that contains enzymes or formulated for wool. Do not use fabric softer or bleach.

Iron with the printed side down using the standard cotton heat setting. Steam may be used to remove wrinkles. Please note high temperature settings may cause discoloration.

For more information, visit aimeelacalle.com/fabric-care.
HOW DO I CARE FOR MY WALLPAPER?
This wallpaper is prepasted, requiring only water to activate the glue.

Prior to ordering, measure wall to ensure wallpaper will cover desired space. Each individually sold prepasted strip measures 2’ W (60.96 cm) x 12’ H (3.66 m) and covers 24 square feet (2.23 square meters) of wall space. Professional installation is recommended.

Clean wallpaper with a damp, non-abrasive cloth or sponge. Please avoid cleaning with rough material, which may remove ink from wallpaper.

Ordering

HOW LONG DOES IT TAKE TO GET MY CUSTOM ORDER?
Each AIMEE LACALLE order is custom made, custom printed or custom stitched for the individual who orders it. Our AIMEE LACALLE design team is dedicated to providing our customers with high-quality, artfully crafted items that are worth the wait!  Please allow between 2-4 weeks for custom orders to be processed prior to shipping. Once your custom order is shipped, you will be notified via email with shipping information.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express and PayPal (online orders only).
WHAT IS YOUR CANCELLATION POLICY?
Your full payment will be processed when the order is placed. If an item you receive is flawed or damaged, it may be refunded or returned. See policy below.
WHAT IS YOUR RETURN POLICY?
The happiness of our customers is extremely important to us. Each AIMEE LACALLE order is custom made, custom printed or custom stitched for the individual who orders it, which means that we cannot re-stock and resell material or product. The customer is responsible for checking all items for color, yardage, and defects before cutting or processing. Responsibility for this inspection will not be waived, even when the merchandise is shipped to a third party/workroom.
WHAT IF MY CUSTOM ORDER IS DAMAGED OR FLAWED?
If you receive a flawed or damaged order, we are always willing to replace or refund it.  Prior to returning merchandise, please contact Customer Service for a return authorization number, which is required for all returns. Shipping instructions for approved return merchandise will be provided by Customer Service.

 

Shipping

DO YOU SHIP INTERNATIONALLY?
AIMEE LACALLE is pleased to offer international shipping to any destination worldwide (outside of the continental US). Our customer service team is standing by to assist you with bringing your order home or delivering it to loved ones anywhere around the globe. AIMEE LACALLE packages are shipped via Federal Express international shipping service for a flat rate of $80 USD per box. Number of boxes will be calculated at time of checkout.

Please note that shipments outside the US may be subject to import duties and taxes, which are the sole responsibility of the recipient. Please contact your respective customs office for further information about specific duties and taxes for your country. In addition, we are required by law to disclose the full value of package contents and cannot alter the value of your invoice or receipt.
WHAT ARE YOUR SHIPPING COSTS?
AIMEE LACALLE bedding and tableware products ship FREE within the continental United States. Shipping costs for all other items will be calculated at checkout.
HOW LONG WILL IT TAKE FOR MY SHIPPED ORDER TO ARRIVE?
Items will ship standard ground service (usually FedEx) to arrive 3 to 5 business days after the item ships out. We do our best to meet the estimated shipping times.

Should unforeseen circumstances result in a shipping delay, AIMEE LACALLE will email you with updated shipping status. If you have any questions about your AIMEE LACALLE order, please contact us at customerservice@aimeelacalle.com or call 1 (888) 844-9172.
CAN I SHIP TO A P.O. BOX?
At this time, we are unable to ship to P.O. boxes.