HOW LONG DOES IT TAKE TO GET MY CUSTOM ORDER?
Each and every AIMEE LACALLE order is custom made, custom printed or custom stitched for the individual who orders it. Our AIMEE LACALLE design team is dedicated to providing each customer with high-quality, artfully crafted items that are worth the wait!  Please allow between 2-4 weeks for custom orders to be processed prior to shipping. Once your custom order is shipped, you will be notified via email with shipping information.
HOW LONG WILL IT TAKE FOR MY SHIPPED ORDER TO ARRIVE?
Items will ship standard ground service (usually FedEx) to arrive 3 to 5 business days after the item ships out. We do our best to meet the estimated shipping times.

Should unforeseen circumstances result in a shipping delay, AIMEE LACALLE will email you with updated shipping status. If you have any questions about your AIMEE LACALLE order, please contact us at customerservice@aimeelacalle.com or call 1 (888) 844-9172.
WHERE ARE YOUR PRODUCTS MADE?
Our products are handcrafted at our workroom in Santa Fe, New Mexico.
WHAT IS YOUR CANCELLATION POLICY?
We begin handcrafting your custom pieces as soon as your order is placed. Custom orders cannot be cancelled, changed, returned or refunded at any time. Your full payment will be processed when the order is placed If an item you receive is flawed or damaged, it may be refunded or returned. See policy below.
WHAT IS YOUR RETURN POLICY?
The happiness of our customers is extremely important to us. Each and every AIMEE LACALLE order is custom made, custom printed or custom stitched for the individual who orders it, which means that we cannot re-stock and resell material or product. The customer is responsible for checking all items for color, yardage, and defects before cutting or processing. Responsibility for this inspection will not be waived, even when the merchandise is shipped to a third party/workroom.
WHAT IF MY CUSTOM ORDER IS DAMAGED OR FLAWED?
If you receive a flawed or damaged order, we are always willing to replace or refund it.  Prior to returning merchandise, please contact Customer Service for a return authorization number, which is required for all returns. Shipping instructions for approved return merchandise will be provided by Customer Service.

All claims must be reported to AIMEE LACALLE within two weeks of delivery. Customers sending unauthorized returns will not receive a replacement or refund. Claims due to conditions described in “Textile Product Description” or not following “Fabric Care” instructions will not be approved.

 

Textile Product Description

WHAT IS THE FABRICATION OF YOUR TEXTILE PRODUCTS?
AIMEE LACALLE stitched textiles are 100% heavy-weight cotton. Designed for longevity, this luxurious fabric will become increasingly softer with use. Custom fabric by the yard is printed on 100% heavyweight cotton hopsack with “basket weave” texture.
DO CUSTOM PRINTED TEXTILES CONTAIN VARIATIONS?
Printed lots can have slight variations and may not match from order to order; therefore, customers are encouraged to order a sufficient quantity of fabric to complete a project.
HOW ACCURATE ARE THE FABRIC SWATCHES?
Because of variations in the custom printing process, colors may vary slightly between print lots.  We do not guarantee that colors will be an exact match to fabric swatches due to the nature of the printing process.
FABRIC CARE
Machine wash before use in cold water using mild detergent and tumble dry on low.
DO
  • Machine wash cold using mild, liquid detergent.
  • Use the gentle/delicate cycle.
  • Tumble dry low. Remove promptly.
DON’T
  • Use fabric softener or bleach
  • Wash with items that could cause wear, tear or abrasion
  • Use detergent formulated for wool
  • Use detergent that contains enzymes
IRONING
  • Iron with the printed side down using the standard cotton heat setting. Steam may be used to remove wrinkles.
  • Please note high temperature settings may cause discoloration.

 

Shipping

WHAT ARE YOUR SHIPPING COSTS?
AIMEE LACALLE bedding and tableware products ship FREE. Shipping costs for all other items will be calculated at checkout.
GIFT WRAP
Complimentary gift cards are handwritten based on your composed message. Gift wrap options are available should you choose. Gift wrap is available for purchase ($10) and your items will be wrapped in AIMEE LACALLE collection inspired wrapping paper.
DO YOU SHIP INTERNATIONALLY?
AIMEE LACALLE is pleased to offer international shipping to any destination worldwide (outside of the continental US). Our customer service team is standing by to assist you with bringing your order home or delivering it to loved ones anywhere around the globe. AIMEE LACALLE packages are shipped via Federal Express international shipping service for a flat rate of $80 USD.

Please note that shipments outside the US may be subject to import duties and taxes, which are the sole responsibility of the recipient. Please contact your respective customs office for further information about specific duties and taxes for your country. In addition, we are required by law to disclose the full value of package contents and cannot alter the value of your invoice or receipt.
CAN I PLACE AN EMAIL ORDER?
You can place an email order by contacting customerservice@aimeelacalle.com or call 1 (888) 844-9172. Keep in mind sending your credit card information via email is not secure.
CAN I SHIP TO A P.O. BOX?
At this time we are unable to ship to P.O. boxes.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express and PayPal (online orders only).
CUSTOMER SERVICE
The happiness of our customers is extremely important to us. If you have any questions about your order, please reach out to the AIMEE LACALLE Customer Service Team at customerservice@aimeelacalle.com or call 1 (888) 844-9172.

AIMEE LACALLE appreciates your business and we will do our best to respond to all inquiries as timely as possible.
DO YOU HAVE TRADE OFFERINGS
AIMEE LACALLE has a to-the-trade component that is in development, with many exciting products coming soon. For trade inquiries or potential project requests, please contact customer service 1 (888) 844-9172.